The Consumer Guarantees Act
Goods Retailers and other such suppliers guarantee their goods will:
• Be of acceptable quality (see definition below).
• Be fit for a particular purpose that you asked about.
• Match the description given in advertisements or sales brochures, or by the sales assistant.
• Match the sample or demonstration model.
• Be owned by the consumer, once purchased.
• Be a reasonable price, if no price or pricing formula has been previously agreed.
Manufacturers (the definition includes importers) in New Zealand guarantee that:
• Spare parts and repair facilities will be available for a reasonable time.
• They will honour any written warranty that comes with their products.
• Goods are of acceptable quality.
• Goods match their description.
Services
Service providers guarantee their services will be:
• Performed with reasonable care and skill.
• Fit for the particular purpose they were supplied for.
• Completed within a reasonable time.
• A reasonable price, if no price or pricing formula has been previously agreed.
Acceptable quality
This means goods:
• Do what they are made to do.
• Are acceptable in appearance and finish.
• Are free from minor defects.
• Are safe and durable.
The Fair Trading Act
The Fair Trading Act 1986 is one of the cornerstones of our consumer protection law. It protects you against being misled or treated unfairly by traders or shops by prohibiting what is called "misleading or deceptive conduct, false representations and unfair practices". Phillips Models makes sure that all its claims about its products are not misleading and adhere to the principles of this act. We are proud of our products and try to delivery very best products we can to our customers. If you feel that our statements or claims about our products are in any way misleading or poorly represent the products on this web site please let us know directly so that we may remedy the situation immediately.
If you have any concern about any of these matters please contact Phillips Models directly so that we can:
1. Record your concerns
2. Seek and acceptable solution and remedy any problems
3. Make any changes to improve our services, products or claims about our products and services to provide the best possible service we can
4. Communicate to you our actions throughout this process
Please contact Phillips' Models at:
Phillips' Models
P.O. Box 91
Ashhurst 4810
New Zealand
Tel: 0064 6 3269934
Mobile: 021 487497
